Information and Referral

Service Categories
Information and Referral subcategories:
The structure of the services index and definitions of the terms contained herein were originally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Referral Federation of Los Angeles County, Inc., 3035 Tyler Ave., El Monte, CA 91731; Copyright (c) 1983, 1987, 1991. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

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Taxonomy Code: TJ-3000

Programs whose primary purpose is to maintain information about human service resources in the community and to link people who need assistance with appropriate service providers and/or to supply descriptive information about the agencies or organizations which offer services. The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met.

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There are 31 matching records.
Service NameDescriptionLocationProgramAgency
Ages and Stages, Healthy ChildrenInteractive and helpful website with "Ages and Stages" resources for families and their children. Referral information about pediatricians. Free digital newsletter on your child's development. Multiple apps on your child's overall heath and wellness.YorkHealthy Children - American Academy of PediatriciansHealthy Children - American Academy of Pediatricians
Al-Anon Information Service - Alateen Information and ReferralAlateen Information and Referral enables younger people to come together and share experiences, strength, and hope with each other; Participants discuss their difficulties, learn effective ways to cope with their problems, help each other understand the principles of the Al-Anon program and learn how to use the Twelve Steps and Alateen's Twelve Traditions.PhiladelphiaAl-anon Information Service of The Delaware Valley - Philadelphia; University CityAl-Anon Family Groups
Centre Safe Counseling and Advocacy - Information and ReferralPrograms whose primary purpose is to maintain information about human service resources in the community and to link people who need assistance with appropriate service providers and/or to supply descriptive information about the agencies or organizations which offer services.CentreCentre Safe Counseling and AdvocacyCentre Safe
Clearfield County Area Agency on Aging - Main Office - NavigationNavigator will work with clients directly, helping to navigate through complex situations that are not resolving through other programs, linking clients with resources as needed. ClearfieldClearfield County Area Agency on Aging - Main OfficeClearfield County Area Agency on Aging
Coatesville VA Medical Center - Information and ReferralOur social work program assists veterans with VA and community services. Social workers help veterans find resources to meet their needs within the VA system and in their community such as home health services, legal services, transportation, and community living.ChesterVeterans Affairs VA Medical Center - CoatesvilleUnited States Department of Veterans Affairs - Veterans Health Administration
Commonwealth of Pennsylvania Department of Human Services Office of Mental Health and Substance Abuse ServicesState Mental Health and Substance Abuse AgencyDauphinOffice of Mental Health & Substance Abuse Services- Pennsylvania DPWOffice of Mental Health & Substance Abuse Services- Pennsylvania DPW
Consortium - Care Coordination and Community Outreach ServicesProvides pre-test counseling, and education services for consumers about the transmission of HIV and Hepatitis C to identify risk behaviors, to develop a risk reduction plan and administer testing. Follow-up, referral and case management is provided.PhiladelphiaDrug & Alcohol Counseling ServicesConsortium, Inc
Counseling and ReferralsCoordination of services provided by the Salvation Army; referral to community resources.CumberlandSalvation Army CarlisleSalvation Army Carlisle
Downingtown Area Senior Center - Older Adult Information and ReferralActivities and programs include classes, clubs, a chorus, exercise programs, games, dances, free income tax preparation, assistance with property tax/rent rebate, insurance information, and information and referral.Chester*Main Site (Downingtown Area Senior Center)Downingtown Area Senior Center
FLECHA - Latino Social Services Casemanagement - Pocono Mountains United WayProvides information and referral to Hispanic clients in Monroe County.MonroeFLECHAPocono Mountains United Way
Food Initiatives - Pocono Mountains United WayInformation and referral available for food pantries, community meals and summer food programming for children. Assists with gathering volunteers and collaborating with other not-for profit agencies to bring nutritious food to those in need.MonroeCommunity OutreachPocono Mountains United Way
Franklin County Human Services, Information and ReferralFranklin County Human Services Information and Referral (I&R)/Pennsylvania 211 as well as LINK, is an available service to anyone who is seeking information regarding the availability of human services for those residing in Franklin County. PA211 is a 24 hour, 7 days a week, free and confidential resource that is intended for public use. Individuals who are uncertain of how to access the information or services that they desire are encouraged to contact us. If the desired information is not directly at hand, I&R will actively research and respond to the inquiry as quickly and efficiently as possible. Provides objective information on choices for long term living supports and services. Help consumers to evaluate the types of services needed. Make connections with organizations that provide services. Help with applications for assistance to pay for services. Assist in planning to meet future needs for services. Additionally, I&R provides resource materials in the form of the Where to Turn for Help guide, reeentry guide, Human Services Directory, etc.FranklinFranklin County Human ServicesFranklin County Human Services
Fulton County Partnership, Inc.- Fulton Program- Help LineA Help Line to connect you to the services you need.FultonFulton County Partnership - ProgramFulton County Partnership
Greater Susquehanna Valley United Way - Volunteer OpportunitiesAdministration volunteer opportunities are available to directly serve the Greater Susquehanna Valley United Way office. Additionally, information and referral can be provided to outside agencies and community groups in the area that also need and accept volunteer assistance. Volunteers can be matched by skill/service to an identified community need.NorthumberlandGreater Susquehanna Valley United WayGreater Susquehanna Valley United Way
Information and AssistanceACOFA staff is available to answer questions related to services and benefits for older people and refer people to other agencies providing services when appropriate.AdamsAdams County Office for AgingAdams County Office for Aging
Information and ReferralProvide Transitional Housing For Homeless Families-Adams County Permanent Housing For Homeless Individuals And Families With Documented Disability-York County Case Management Information And Referral Other Supportive Services AdamsTurning Point- Interfaith MissionPennsylvania Interfaith Community Programs, Inc., Adams County Housing Authority, Turning Point Interfaith Mission
Information and Referral - Oasis of Love, Inc.Provides orientation to local community services. Income documentation not required but individual will be required to sign a declaration of need. Call to schedule an appointment; leave a message and a staff person will call you back.MonroeOasis of Love, Inc.Oasis of Love, Inc.
LGBTQ Resources - South Wilkes-BarreDedicated staff who are able to assist LGBTQ patients with navigating the health system. Assit with referral to LGBTQ knowledgeable providers, HIV/STD/STI testing and counseling, LGBTQ affirming mental health services, LGBTQ focused alcohol and substance use treatment and hormone therapy for adults and youth.LuzerneGeisinger South Wilkes-BarreGeisinger Health
March of Dimes - Information and ReferralDelawareMarch of Dimes Southeast PA ChapterMarch of Dimes
Morning Star Pregnancy Services - MiddletownMorning Star Pregnancy Services in Harrisburg, New Cumberland and Middletown is dedicated to providing compassionate care and practical assistance to women, men and teens unprepared for pregnancy. The following services are offered FREE of charge in all three locations: - Pregnancy Testing / Confirmations - Ultrasound exams by medical professionals - STD testing and treatment - Information on abortion risks and procedures - Education on pre-natal development - Assistance and referrals for spiritual nurturing - Parenting skills - HEART (Healing Encouragement for Abortion Related Trauma) support groups - Material support - Diapers & baby clothing, formula & baby furniture, pre-natal vitamins - "Because You're Worth It" Sexual Integrity Program - Assistance and referrals for housing, employment, adoption, legal services, child care and community programs including public assistance and WICDauphinMorning Star Pregnancy Services - MiddletownMorning Star Pregnancy Services
Office for the Deaf and Hard of HearingProvides information, referral and advocacy.DauphinPennsylvania Office for the Deaf & Hard of Hearing (ODHH)Pennsylvania Office for the Deaf & Hard of Hearing (ODHH)
Social Services - Volunteers in MedicineSocial workers on staff to assist with coordination of services.LuzerneVolunteers in MedicineVolunteers in Medicine
The VNA Personal Navigator Program - Montgomery; AbingtonThe Personal Navigator Program of VNA Community Services, Inc. is a free access and enrollment program that utilizes professional staff to help individuals and families across Montgomery County improve their health and quality of life by connecting them with the financial, medical, prescription, utility, housing and other social supports that provide for both their immediate need and to strengthen independence and self-sufficiency for the future. Personal Navigator Staff work throughout Montgomery County with office locations in Abington, Colmar, Norristown and Pottstown.MontgomeryVisiting Nurse Association (VNA) Community Services, Inc. - Montgomery; AbingtonVisiting Nurse Association (VNA) Community Services
Union-Snyder Community Action Agency - Energy AssistanceProvides assistance to households that need help paying a utility bill or are in need of fuel assistance in an emergency situation in order to prevent utility shut off. In addition, coordinates PPL's and UGI Penn Natural Gas Customer Assistance Programs. PPL Programs include: OnTrack Payment Program, E-PowerWise Program, Operation Help (OpHelp), WRAP (Winter Relief Assistance Program), and Security Deposit Waiver Program. UGI programs include: Customer Assistance Program (CAP), Operation Share (OpShare), and LIURP (Low Income Usage Reduction Program). These programs are elibility based with varying income and household qualifications. Services are available to residents of both Union and Snyder Counties.SnyderUnion-Snyder Community Action Agency - Community ServicesUnion-Snyder Community Action Agency
United States National Archives and Records AdministrationThe National Archives and Records Administration (NARA) is the nation's record keeper. Of all documents and materials created in the course of business conducted by the United States Federal government, only 1%-3% are so important for legal or historical reasons that they are kept by us forever. Those valuable records are preserved and are available to you, whether you want to see if they contain clues about your family’s history, need to prove a veteran’s military service, or are researching an historical topic that interests you. Many people know the National Archives as the keeper of the Declaration of Independence, the Constitution, and the Bill of Rights. But we also hold in trust for the public the records of ordinary citizens—for example, military records of the brave men and women who have fought for our country, naturalization records of the immigrants whose dreams have shaped our nation, and even the canceled check from the purchase of Alaska. In a democracy, records belong to the people, and for more than seven decades, NARA has preserved and provided access to the records of the United States of America. Records help us claim our rights and entitlements, hold our elected officials accountable for their actions, and document our history as a nation. In short, NARA ensures continuing access to the essential documentation of the rights of American citizens and the actions of their Government. United States National Archives and Records AdministrationUnited States National Archives and Records Administration
United Way of Beaver CountyUnited Way of Beaver County works with community business partners to raise funds and uses the funds to support programs and organizations that address critical community needs.BeaverUnited Way of Beaver CountyUnited Way of Beaver County
United Way of Bedford County Information and ReferralMaintains information about human service resources in the community to link people who need assistance with appropriate service providers and/or supplies descriptive information about the agencies or organizations which offer services. The information and referral process involves establishing contact with the individual, assessing the individual's long and short term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met.BedfordUnited Way of Bedford CountyUnited Way of Bedford County is the U.S. government's official web portal. links to websites that provide useful, timely, citizen-centered government information and services consistent with our linking policy. searches across all federal, state, local, tribal, and territorial government websites. Most government websites end in .gov or .mil, but many end in .com, .org, .edu, or other top-level - VeteransGet information about benefits and other services for veterans.
  • Benefits for Veterans Find benefits by state or topic, such as health, employment, education, and more.
  • Cemeteries and Burials Find cemeteries and gravesites or learn more about burial benefits for veterans.
  • Education for Veterans Learn more about the G.I. Bill and how it can help you further your education.
  • Health Care for Veterans Find the care you need, learn more about health programs, and how you can protect your health.
  • Job Resources for Veterans Browse the job bank and get job tools and tips.
  • Memorials, Military History, and Monuments Find military history, historical facts, historical monuments, and memorials.
  • Returning Service Members Have you recently returned from military service? Find out how the VA can help you.
  • Women Veterans Learn more about health care and benefit programs for women.
W.C. Atkinson Memorial Community Resource Center - Information and ReferralProvides information and referral service.ChesterW.C. ATKINSON MEMORIAL COMMUNITY SERVICES CENTER, INC.W.C. Atkinson Memorial Community Services Center
Web WhispersWEBWHISPERS, INC.WebWhispers

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