Telecommunication Relay Services

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    Taxonomy Code: PH-3500.8500

    Programs that allow people who are deaf, hard of hearing or have speech impairments to communicate through a communications assistant with people who use a standard telephone or the Internet. The communications assistant relays TTY (text telephone or telecommunications device for deaf and hard of hearing individuals) to the telephone user and types that person's response back to the TTY user. Three options when using a telephone relay service are voice carry-over (VCO), hearing carry-over (HCO) and speech-to-speech (STS). VCO allows a person with a hearing impairment to speak directly to the other party and then read the response typed by a communications assistant. HCO allows a person with a speech impairment to hear the other party and relay the TTY response back to the telephone user through the communications assistant. STS provides assistance for people with speech disabilities who have difficulty being understood on the phone. STS communications assistants are specially trained in understanding a variety of speech disorders, which enables them to repeat what the caller says in a manner that makes the caller’s words clear and understandable to the called party. The relay service allows individuals with communication disorders to communicate with all telephone users. Telecommunication relay services can be reached by dialing 711.

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    There are 5 matching records.
    Service NameDescriptionLocationProgramAgency
    CapTelProgram of the Pennsylvania Public Utility Commission which provides high quality telephone captioning services for individuals with hearing loss. This is a service that allows individuals to listen to their phone conversations while reading word-for-word captions of what is being said to them. They do this through the use of a uniquely designed captioned phone, which we provide free of charge to those who qualify and is available for both analog and internet-based phones. Captioning is also available on PC/Mac, smartphones and tablets.CumberlandPennsylvania Captioned Telephone Relay ServicesPennsylvania Captioned Telephone Relay Services
    Pennsylvania Telecommunications Relay ServiceThe Pennsylvania Relay Service is an AT&T phone service regulated by the Public Utility Commission offering persons who are hearing, deaf, hard of hearing or speech disabled three ways to connect using the telephone: Traditional Relay, Video Relay, and Internet Relay. Users simply dial 7-1-1 to connect to a skillfully trained Communications Assistant, or CA, who follows a strict code of ethics and confidentiality. The CA then relays your messages to the other person. PA Relay is available 24-hours a day, seven days a week and virtually eliminates the difficulty in communicating by telephone. Provides free message relay service for the deaf in Pennsylvania and interstate.DauphinPennsylvania Telecommunications Relay ServicePennsylvania Telecommunications Relay Service
    SpiriTrust Lutheran ® Deaf ConnectionsServing deaf and hard of hearing individuals in the Greater York area. SpiriTrust Lutheran® Deaf Connections links the Deaf and Hard of Hearing communities with the hearing community through interpreting, education and technology.YorkCommunity Outreach Services, Lutheran Social ServicesSpiriTrust Lutheran
    TTY HelplineA telecommunications device for the deaf (TTY) is an electronic device for text communication via a telephone line, used when one or more of the parties has hearing or speech difficulties.DauphinHelplinesPennsylvania Department of Human Services
    Video phoneAllows people who communicate through sign language to make and receive phone calls.CumberlandCenter for Independent Living of Central PennsylvaniaCenter for Independent Living of Central Pennsylvania (CILP)

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