Nursing Facility Complaints

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    The structure of the services index and definitions of the terms contained herein were originally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Referral Federation of Los Angeles County, Inc., 3035 Tyler Ave., El Monte, CA 91731; Copyright (c) 1983, 1987, 1991. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

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    Taxonomy Code: DD-1500.4280-600

    Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence of staff, cleanliness and safety of facilities, treatment of patients, quality of care, excessive fees, unethical, improper or unprofessional conduct of personnel or other inappropriate business practices of nursing facilities.

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    There are 15 matching records.
    Service NameDescriptionLocationProgramAgency
    Allegheny County DHS - Older Adult Protective ServicesInvestigates reports of abuse, neglect (including self-neglect), abandonment and financial exploitation involving adults age 60 and over. Provides assistance to alleviate the risk of harm. Concerns may be reported anonymously. Abuse reports can be made 24/7 whether the person lives in the community or in a care facility such as a nursing home.AlleghenyArea Agency on AgingAllegheny County Department of Human Services
    Allegheny County DHS - Ombudsman for Aging DepartmentEnsures quality of care in long-term care services. Investigates and resolves complaints concerning long-term care services related to health, safety, welfare, and rights of individuals who live in nursing homes and personal care homes as well as those who utilize adult day services, domiciliary care and community-based care programs. The program also educates the seniors, consumers, and the public about the long term-care services and the rights of the individual consumer. All inquiries are handled confidentially.AlleghenyArea Agency on AgingAllegheny County Department of Human Services
    Challenges, Options in Aging - Ombudsmen ServicesHelps improve the quality of life and the quality of care available to long-term care facility residents.LawrenceChallenges - Options in AgingCatholic Charities of the Diocese of Pittsburgh, Inc.
    Cumberland County Aging & Community Services - OmbudsmanAs request of the resident, investigates and and find resolution to complaints about nursing facilities and personal care homes in Cumberland County. Questions about billing and charges, including those covered by Medicare and Medicaid. Appeals regarding transfers, discharges, discontinuance or changes in service.CumberlandCumberland County Aging & Community ServicesCumberland County Aging & Community Services
    Division of Nursing Care FacilitiesDepartment conducts inspections. These include licensure and certification surveys, follow-up surveys and complaint investigations. Operates and maintains the federally mandated Nurse Aide Registry. DauphinDivision of Nursing Care FacilitiesPennsylvania Department of Health
    Nursing Home Complaint HotlineInformation line for nursing facility complaints.DauphinPennsylvania Department of HealthPennsylvania Department of Health
    Nursing Home Complaints HelplineAssuring quality of care and safety for nursing home residents is Department of Health Division of Nursing Care Facility's responsibility. For complaints regarding a Nursing Home/Long Term Living Facility call this toll-free hotline.DauphinHelplinesPennsylvania Department of Human Services
    OmbudsmanInvestigation and resolution of complaints about skilled and intermediate care nursing facilities, personal care homes, domicililary care homes and home care services. Serve as advocates to bring about needed changes.DauphinNorthern Dauphin Human Services Center Agency on AgingDauphin County Area Agency on Aging
    Ombudsman ServicesA service that receives, investigates and resolves complaints made by or on behalf of older residents of nursing homes, personal care homes, domiciliary care homes and home health care agencies.FranklinFranklin County Area Agency on AgingFranklin County Human Services
    Pennsylvania Department of Human Services - Personal Care Home Field Offices - CentralDauphinPennsylvania Department of Human Services - Personal Care Home Field OfficesPennsylvania Department of Human Services
    Pennsylvania Department of Human Services - Personal Care Home Field Offices - NortheastLackawannaPennsylvania Department of Human Services - Personal Care Home Field OfficesPennsylvania Department of Human Services
    Pennsylvania Department of Human Services - Personal Care Home Field Offices - SoutheastMontgomeryPennsylvania Department of Human Services - Personal Care Home Field OfficesPennsylvania Department of Human Services
    Pennsylvania Department of Human Services - Personal Care Home Field Offices - WestConduct regulatory inspections and investigations at Pennsylvania personal care homes.AlleghenyPennsylvania Department of Human Services - Personal Care Home Field OfficesPennsylvania Department of Human Services
    Schuylkill County Office of Senior ServicesOffers a wide range of support services to Schuylkill County residents 60 years of age or older with the goal of allowing them to maintain their independence and self-sufficiency. Aging services include: information and referral, care management, caregiver support, pre-admission assessment, placement services, protective services, outreach, senior center services at five sites, transportation, home delivered meals, adult day care, legal services, ombudsmen, employment, home care services, health insurance information and assistance, volunteer services.SchuylkillSchuylkill County Office of Senior ServicesSchuylkill County Office of Senior Services
    YCAAA, Ombudsman Services for Older AdultsA service that receives, investigates and resolves consumer complaints made by or on behalf of older residents of nursing homes, personal care homes, domiciliary care homes and home health care agencies. The individual or family member should first discuss the concern with the administrator of the facility or service in question. If there is no satisfactory resolution, ombudsman services will work towards a resolution or refer to higher regulatory authorities. • Statewide Elder Abuse HOTLINE: 1-800-490-8505 • YorkYork County Area Agency on Aging (YCAAA)York County Human Services Department, York County Government, YCHSD

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