American Red Cross, Service to the Armed Forces - Emergency Communications

Allegheny County Office

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Data Provided By
United Way of Allegheny County
General Information
Description of ServiceWhen a military family experiences a crisis, the American Red Cross is there to help. Wherever their military service takes them, service members can rest assured that the Red Cross will deliver notification of an emergency such as the death or serious illness of an immediate family member, as well as the good news of the birth of a service member's child or grandchild.

Twenty-four hours a day, 365 days a year, the Red Cross relays urgent messages containing accurate, factual, complete and verified descriptions of the emergency to service members stationed anywhere in the world, including on ships at sea and at embassies and remote locations.

Even if the service member receives an email or phone call from home, Red Cross-verified information assists the member and his/her commanding officers with making a decision regarding emergency leave.

Knowing in advance that communication links, access to financial assistance and information and referral will be available in an emergency brings peace of mind to service members and to the families from whom they are separated.
Geographical AreaAllegheny, Fayette, Greene, Washington
Intake ProcedureCall 877-272-7337.
Intake RequirementsWhen calling the Red Cross, be prepared to provide as much of the following information about the service member as is known:
Full legal name,
Branch of service,
Social Security number,
Date of birth,
Military unit address,
Information about the deployed unit and home base unit (for deployed service members only),
Who the emergency is about (immediate family member only).
Client Information
Target PopulationMilitary/Veterans
EligibilityIf you are currently, or if you are calling about:
  • Anyone on active duty in the Army, Marines, Navy, Air Force or Coast Guard,
  • An activated member of the Guard and Reserve of all branches of the U.S. Armed Forces,
  • An immediate family member or dependent of anyone in the above categories,
  • A civilian employed by or under contract to the Department of Defense and stationed outside the Continental United States and any family residing with them at that location,
  • A military retiree or the retiree’s spouse or widow(er),
  • A Cadet or midshipman at a service academy; ROTC cadet on orders for training,
  • A Merchant Marine aboard a U.S. Naval Ship.
Fees or Charges
Types of FeesFree
Hours of Operation Weekdays, 8:30am to 5:00pm
24-hour emergency services
Contact Information
Contact's Name Ms. Pauline Duncan
Contact's Position Program Specialist
Contact's Email
Physical Site Address 1 2801 Liberty Avenue
Physical Site City, State, Zip Pittsburgh, PA 15222
Main Phone 412-263-3100
Hotline Phone 888-217-9599
Other Phone 877-272-7337
Fax 412-263-5276
Web Address
Affiliated Agency, Programs, and Services
Affiliated Agency: American Red Cross Southwestern Pennsylvania Chapter
Affiliated Program: Allegheny County Office
This Service: American Red Cross, Service to the Armed Forces - Emergency Communications
Taxonomy Postings
Posted to Categories: Active Military (YN-0500)
Armed Forces Emergency Services (TM-0500)
Families of Active Military Personnel (YJ-2050.2030)
Families of Military Contract Employees (YJ-2046)
Families of Military Personnel/Veterans (YJ-2050)
Families of Retired Military Personnel (YJ-2050.2070)
Military Contract Employees (YN-4900)
Military Reserves (YN-5000)
Retired Military (YN-7000)
Veteran/Military Personnel Issues (YZ-8800)
Veterans (YN-9000)