PA Public Utility Commission - Consumer Services Bureau

PA Public Utility Commission-Consumer Services Bureau

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Data Provided By
United Way of Allegheny County
General Information
Description of ServiceInvestigates and attempts to resolve consumer complaints against regulated companies; monitors companies for compliance with regulations; educates public on consumer rights and responsibilities; and provides background information on the rate-making process. The PUC regulates these types of companies: electric, taxicabs, natural gas distribution, trucks and household movers, telephone, buses, sewage, water, trains and railroad crossings, and steam heat. The PUC doesn't regulate all PA companies. Some non-regulated utilities include: rural electric cooperatives, cable television, municipal authorities, fuel oil, and bottled gas.

Monitors and regulates utility company behavior in the area of consumer complaints. Investigates consumer complaints against PUC-regulated utility companies (including telephone complaints).
Geographical AreaAdams, Allegheny, Armstrong, Beaver, Bedford, Berks, Blair, Bradford, Bucks, Butler, Cambria, Cameron, Carbon, Centre, Chester, Clarion, Clearfield, Clinton, Columbia, Crawford, Cumberland, Dauphin, Delaware, Elk, Erie, Fayette, Forest County, Franklin County, Fulton, Greene, Huntingdon County, Indiana, Jefferson, Juniata, Lackawanna County, Lancaster, Lawrence, Lebanon, Lehigh, Luzerne, Lycoming, McKean, Mercer, Mifflin, Monroe, Montgomery, Montour, Northampton County, Northumberland, Perry, Philadelphia, Pike, Potter, Schuylkill, Snyder, Somerset, Sullivan, Susquehanna, Tioga, Union, Venango, Warren, Washington, Wayne, Westmoreland, Wyoming, York
Intake ProcedureCall, or via internet.
Fees or Charges
Types of FeesFree.
Hours of Operation Weekdays, 8:00am to 4:00pm
Contact Information
Physical Site Address 1 400 North Street
Physical Site Address 2 Commonwealth Keystone Building
Physical Site City, State, Zip Harrisburg, PA 17120
Mailing Address 1 PO Box 3265
Mailing City, State, Zip Harrisburg, PA 17105
Main Phone 800-692-7380
Web Address
Affiliated Agency, Programs, and Services
Affiliated Agency: PA Public Utility Commission
Affiliated Program: PA Public Utility Commission-Consumer Services Bureau
This Service: PA Public Utility Commission - Consumer Services Bureau
Taxonomy Postings
Posted to Categories: Energy Information Services (TJ-3200.1750)
Public Utility Regulation/Deregulation (DF-8000.6600)
Utility Disconnection Protection (BV-8900.9220)
Utility Service Complaints (DD-1500.9650)