PA Public Utility Commission - Consumer Services Bureau
PA Public Utility Commission-Consumer Services Bureau
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Data Provided By
United Way of Allegheny County
Description of Service
Investigates and attempts to resolve consumer complaints against regulated companies; monitors companies for compliance with regulations; educates public on consumer rights and responsibilities; and provides background information on the rate-making process. The PUC regulates these types of companies: electric, taxicabs, natural gas distribution, trucks and household movers, telephone, buses, sewage, water, trains and railroad crossings, and steam heat. The PUC doesn't regulate all PA companies. Some non-regulated utilities include: rural electric cooperatives, cable television, municipal authorities, fuel oil, and bottled gas.
Monitors and regulates utility company behavior in the area of consumer complaints. Investigates consumer complaints against PUC-regulated utility companies (including telephone complaints).
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