Pennsylvania Captioned Telephone Relay Services

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General Information
Description of ServiceProgram of the Pennsylvania Public Utility Commission which provides high quality telephone captioning services for individuals with hearing loss.

This is a service that allows individuals to listen to their phone conversations while reading word-for-word captions of what is being said to them.

They do this through the use of a uniquely designed captioned phone, which we provide free of charge to those who qualify and is available for both analog and internet-based phones. Captioning is also available on PC/Mac, smartphones and tablets.
Geographical AreaAdams, Allegheny, Armstrong, Beaver, Bedford, Berks, Blair, Bradford, Bucks, Butler, Cambria, Cameron, Carbon, Centre, Chester, Clarion, Clearfield, Clinton, Columbia, Crawford, Cumberland, Dauphin, Delaware, Elk, Erie, Fayette, Forest, Franklin, Fulton, Greene, Huntingdon, Indiana, Jefferson, Juniata, Lackawanna, Lancaster, Lawrence, Lebanon, Lehigh, Luzerne, Lycoming, McKean, Mercer, Mifflin, Monroe, Montgomery, Montour, Northampton, Northumberland, Perry, Philadelphia, Pike, Potter, Schuylkill, Snyder, Somerset, Sullivan, Susquehanna, Tioga, Union, Venango, Warren, Washington, Wayne, Westmoreland, Wyoming, York
Intake ProcedureTelephone, Email
Intake RequirementsHome phone line and documented hearing loss. Completed form signed by third party professional
Client Information
Target PopulationLow-Income
Age GroupAll Ages
EligibilityFor analog based services, must be at 200% or below federal poverty level
Hours of Operation 24/7 (Captioning Services)
Contact Information
Contact's Name Cheryl Deitz
Contact's Position Outreach Coordinator
Contact's Phone 717-255-0240
Contact's Email
Physical Site Address 1 3705 Trindle Road
Physical Site City, State, Zip Camp Hill, PA 17011
Main Phone 800-974-1253
Other Phone 610-209-3207
Service Location Email
Web Address
Affiliated Agency, Programs, and Services
Affiliated Agency: Pennsylvania Captioned Telephone Relay Services
Affiliated Program: Pennsylvania Captioned Telephone Relay Services
This Service: CapTel
Taxonomy Postings
Posted to Categories: Telecommunication Relay Services (PH-3500.8500)