YCAAA, Ombudsman Services for Older Adults

York County Area Agency on Aging (YCAAA)

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Data Provided By
General Information
Description of ServiceA service that receives, investigates and resolves consumer complaints made by or on behalf of older residents of nursing homes, personal care homes, domiciliary care homes and home health care agencies. The individual or family member should first discuss the concern with the administrator of the facility or service in question. If there is no satisfactory resolution, ombudsman services will work towards a resolution or refer to higher regulatory authorities.

• Statewide Elder Abuse HOTLINE: 1-800-490-8505 •
Geographical AreaYork
Intake ProcedureCall for more information
Client Information
EligibilityResident of licensed nursing home. Resident of licensed personal care home (assisted living).Receiving long-term care services. Requests may come from the older person or by another concerned individual with the older person's consent.
Fees or Charges
Fee AmountsFree
Hours of Operation Monday through Friday, 8:00am to 4:30pm
Contact Information
Contact's Name Lori Uhl
Contact's Phone 717-771-9610
Contact's Email lhuhl@yorkcountypa.gov
Physical Site Address 1 100 West Market Street
Physical Site City, State, Zip York, PA 17401
Main Phone 717-771-9610
Hotline Phone 800-632-9073
Fax 717-771-9044
Service Location Email aging@yorkcountypa.gov
Web Address http://ycaaa.org
Affiliated Agency, Programs, and Services
Affiliated Agency: York County Human Services Department, York County Government, YCHSD
Affiliated Program: York County Area Agency on Aging (YCAAA)
This Service: YCAAA, Ombudsman Services for Older Adults
Taxonomy Postings
Posted to Categories: Adult Residential Facility Complaints (DD-1500.0080)
Elder/Dependent Adult Abuse Reporting (PH-6500.0500-180)
Long Term Care Ombudsman Programs (FT-4950)
Nursing Facility Complaints (DD-1500.4280-600)
Older Adults (YB-8000)