Case Management Program

HELP Ministries

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Data Provided By
CONTACT Helpline
General Information
Description of ServiceHELP's Case Managers provide guidance and assistance to individuals and families living in these area shelters: Interfaith Family Shelter, Shalom House, and the YWCA. They assist clients in obtaining an income and/or permanent or temporary housing. This system allows the shelter managers to work on other equally important goals such as child care, connection to the mental health and/or drug and alcohol recovery support systems, family unification, etc.

Once placed in shelter, clients are assigned a Case Manager to work with them throughout their shelter stay. Upon completion of an intake, Case Managers are required to meet with clients within 48 hours of placement. During this initial session, Case Managers aid clients in developing an individualized goal plan designed to break down the steps involved in resolving their situations. Clients are also required to develop a ``Plan B''. Plan B, simply put is, "if all else fails what will the client do?"

Each week, Case Managers monitor and measure individual progress and assist clients in assessing if and when Plan B will be needed. Furthermore, Case Managers meet with the shelter managers each week to conduct a client review and to brainstorm resources. The desired outcome resulting from all of these activities is permanent and/or temporary housing.

Case Managers also work with street homeless, those who are about to become homeless, and "non-traditional shelter" residents. The Case Manager's role is to either prevent homelessness or help secure more stable housing.
Geographical AreaDauphin
Helpful TipsThrough a case manager, HELP assists clients in area shelters (those who are homeless or about to become homeless) by using a network of social services.
Client Information
Target PopulationHomeless
Age GroupAll Ages
Languages SpokenEnglish, Spanish
EligibilityAnyone from Dauphin County with no permanent residence
Fees or Charges
Types of FeesNone
Fee AmountsNone
Insurance AcceptedN/A
Hours of Operation Monday to Friday, 8:30am to 4:30pm; Walk-in hours: Monday through Friday, 8:30am to 11:00am; Monday, Tuesday, Thursday, Friday: 1:00pm to 3:00pm
Contact Information
Contact's Name HELP Ministries
Contact's Phone 717-238-2851
Physical Site Address 1 413 South 19th Street
Physical Site City, State, Zip Harrisburg, PA 17104
Main Phone 717-238-2851
Service Location Email
Web Address
Affiliated Agency, Programs, and Services
Affiliated Agency: Christian Churches United
Affiliated Program: HELP Ministries
This Service: Case Management Program
Taxonomy Postings
Posted to Categories: Case/Care Management Referrals (PH-2400.1300)
Homeless Families (YV-3000.3000)
Income Support and Employment (N)
Job Finding Assistance (ND-3500)
Substance Use Disorder Counseling (RX-8450.8000)