First Energy - Met-Ed - Pennsylvania Customer Assistance Programs
First Energy - Met-Ed
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Data Provided By
United Way of Berks County
Description of Service
Offers the following customer assistance programs to those in need:
1) Pennsylvania Customer Assistance Program (PCAP:) Helps residential customers maintain electric service and eliminate their past-due balance. PCAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full. The goals of PCAP are to:
* Improve ability to make a payment
* Reduce consumption of electricity (eligible PCAP customers must participate in WARM)
* Reduce electric account debt
2) Customer Assistance & Referral Evaluation Services Program (CARES): Provides assistance on a short-term basis to payment-troubled residential customers. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs. CARES is open to:
* any customer 60 years of age or over
* a handicapped or disabled person
* a seriously ill person
* a family with a seriously ill family member who resides in the household
NOTE: Associates may want to refer a person to a CARES Analyst if they know the business partner may be over income for a Company sponsored program, but, due to extenuating circumstances, needs assistance. Example: A person may have an adequate income, but they have a sick child and are incurring some heavy medical expenses.
3) WARM Program: an energy conservation program for Met-Ed's low-income residential customers in PA. The objective of the program is to help customers save energy and money by reducing their energy consumption. This is done by installing energy-saving home improvements in the home and by educating family members on ways to lower their electric usage. Met-Ed works with community-based organizations and energy conservation contractors to provide these WARM Program services at no additional cost to eligible participants. There are household income requirements and other program qualifications. (could provide insulation, caulking, weather-stripping, refrigerator/freezer replacement, water heater inspection, energy-saving light bulbs, replace inefficient air conditioners)
In cooperation with other agencies, Met-Ed offers these additional services to customers in need:
1) Dollar Energy Fund: www.dollarenergy.org- 1-888-282-6816, option #4. This is the name of the largest Hardship Fund in the Commonwealth of Pennsylvania. DEF awards grants to participating member's low-income customers and takes PCAP applications in designated areas. Customers who have not previously been enrolled in PCAP can apply for a Dollar Energy grant if they meet the all eligibility requirements.
2) Low-Income Home Energy Assistance Program (LIHEAP:) A federally funded grant program administered by the Commonwealth of Pennsylvania through its network of local county assistance offices. LIHEAP provides customers help with paying winter heating bills, and occasionally summer cooling bills. LIHEAP funds may be used to pay an electric bill even if electricity is not the main source of heat. Met-Ed receives funds to be applied to eligible homeowners' heating bills. Contact the Berks County Department of Public Assistance to receive application. There are household income requirements for this program. LIHEAP has two components:
* CASH- provides a cash payment directly to the utility, to be applied toward bill reduction if certain guidelines are met.
* CRISIS- provides a grant to help avoid shut off electric service, which resulted from over-due bills. This grant also can be used to restore service shut off during the winter months.