Safe Harbor Behavioral Health of UPMC Hamot - Crisis Center

Send the URL of this program profile via SMS text message.
Enter Phone Number:
(Full US mobile number of recipient, eg. 1-303-555-1234) 

Data Provided By
PA 2-1-1 NW PA 2-1-1 NW - PA 211 Northwest
General Information
Description of ProgramAround the Clock Crisis Services -

- Telephone: Clients can call and speak to a trained Crisis staff member anytime. They will assess the situation and offer assistance or help refer the individual to valuable community resources and information.
- Walk-In: Clients may come directly to the Crisis Center to meet face-to-face with a Crisis counselor to obtain support, referrals, or information. No appointment necessary.
- Mobile: On-location support is available for emergency situations. Crisis staff will offer support, assistance to the hospital for evaluation, and other on-scene support.
- Get Help: Face-to-Face • In your home • In the community
- Follow-Up: Crisis Services will provide a follow-up program to assist individuals with
support after initial contact. This can be done in-office or at the client’s home.
- SAFELine: Youth in grades K-12 can receive safe, confidential, support to cope with
issues such as bullying, thoughts of suicide, relationship problems, etc. This 24/7/365
hotline provides live support from Crisis Services staff when they call 456-SAFE.
- Warm Line: The Warm Line is available to anyone who just needs to talk about any
non-crisis issue and is staffed by a Peer Support Specialist. The Warm Line number is
1-877-550-4007 and is currently available during the weekdays.

Crisis Residential Unit
Safe Harbor’s Crisis Residential Unit is a new community alternative to inpatient mental health
hospitalization. The Crisis Residential Unit is a voluntary program for adults who are experiencing a
mental health emergency. Any person experiencing a mental health crisis will have the opportunity
to be assessed for admission into the facility.
This eight-bed unit is designed to be a hospital alternative program. The home-like setting is a place
for residents to work on building support with other community resources, and work toward their
goal of recovery. Residents receive quality, 24-hour care including daily opportunities to meet with
a licensed prescriber for medication management, round-the-clock nursing, daily individual and
group therapy sessions, recreational activity, and access to a peer specialist.
• Private bedrooms
• Outdoor space
• Quality meals
• Semi-private bathrooms
• Stay up to five days
To find out if you qualify for admission to the Crisis Residential Unit, please call Crisis Services
at 814-456-2014. The unit is open seven days a week, 24 hours a day. Clients must be at least
18 years of age.
Geographic AreaErie
Intake ProcedureWalk in, Call for more information.
Contact Information
Physical Site Address 12560 West 12th Street
Physical Site City, State, ZipErie, PA 16505
Main Phone814-456-2014
Other Phone1-800-300-9558
Affiliated Agency and Services
Affiliated Agency:
Safe Harbor Behavioral Health of UPMC Hamot
This Program: Safe Harbor Behavioral Health of UPMC Hamot - Crisis Center
Affiliated Services: Safe Harbor Behavioral Health of UPMC Hamot - Crisis Residential Unit
Safe Harbor Behavioral Health of UPMC Hamot - Crisis Services
Safe Harbor Behavioral Health of UPMC Hamot - Crisis Services Acute Need & Diversion Services (CSANDS)
Safe Harbor Behavioral Health of UPMC Hamot - SAFELine
Safe Harbor Behavioral Health of UPMC Hamot - Warm Line