PA Public Utility Commission-Consumer Services Bureau

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Data Provided By
United Way of Allegheny County United Way of Allegheny County
General Information
Description of ProgramInvestigates and attempts to resolve consumer complaints against regulated utility companies; monitors companies for compliance with regulations; educates public on consumer rights and responsibilities; and provides background information on the rate-making process. The PUC regulates these types of companies: electric, taxicabs, natural gas distribution, trucks and household movers, telephone, buses, sewage, water, trains and railroad crossings, and steam heat. The PUC doesn't regulate all PA utility companies. Some non-regulated utilities include: rural electric cooperatives, cable television, municipal authorities, fuel oil, and bottled gas. For educational materials and speakers, call 1-800-782-8685.
Geographic AreaAdams County, Allegheny County, Armstrong County, Beaver County, Bedford County, Berks County, Blair County, Bradford County, Bucks County, Butler County, Cambria County, Cameron County, Carbon County, Centre County, Chester County, Clarion County, Clearfield County, Clinton County, Columbia County, Crawford County, Cumberland County, Dauphin County, Delaware County, Elk County, Erie County, Fayette County, Forest County, Franklin County, Fulton County, Greene County, Huntingdon County, Indiana County, Jefferson County, Juniata County, Lackawanna County, Lancaster County, Lawrence County, Lebanon County, Lehigh County, Luzerne County, Lycoming County, McKean County, Mercer County, Mifflin County, Monroe County, Montgomery County, Montour County, Northampton County, Northumberland County, Perry County, Philadelphia County, Pike County, Potter County, Schuylkill County, Snyder County, Somerset County, Sullivan County, Susquehanna County, Tioga County, Union County, Venango County, Warren County, Washington County, Wayne County, Westmoreland County, Wyoming County, York County,
Intake ProcedureCall, write, walk in, or via internet.
Intake RequirementsDetermined by the type of complaint.
Client Information
EligibilityNo restrictions.
Fees or Charges
Types of FeesFree.
Hours of OperationWeekdays, 8:00am to 4:00pm
Contact Information
Physical Site Address 1PO Box 3265
Physical Site City, State, ZipHarrisburg, PA 17105-3265
Main Phone800-782-1110
Director Information
Director's NameMr. Mitchell Miller
Director's PositionProgram Director
Affiliated Agency and Services
Affiliated Agency:
PA Public Utility Commission
This Program: PA Public Utility Commission-Consumer Services Bureau
Affiliated Services: PA Public Utility Commission - Consumer Services Bureau