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Description of Agency
CONTACT Altoona is a telephone helpline service providing listening services, reassurance calls, crisis intervention, and information and referral services to the community. Telephones are staffed 365 days a year by trained volunteers who are prepared to offer stability in times of confusion and to assist people of all ages to resolve their own problems and develop their inner resources. All services are free and confidential.
CONTACT Altoona is a person-centered telephone helpline whose mission is to respond to the needs of callers by active, reflective listening and, when appropriate, to make referrals to needed services. Our goal is to enhance personal independence and quality of life.
CONTACT Altoona was established in Blair County in 1982, and has been continuously providing services to Blair County residents and the surrounding communities through its programs and services. CONTACT Altoona is fully accredited through CONTACT USA. CONTACT USA conducts an intensive onsite evaluation of CONTACT Altoona’s programs, services, training and agency operations, ensuring the highest standards of service delivery by CONTACT Altoona. CONTACT Altoona is a member of the Blair County Chamber of Commerce, Pennsylvania Association of Non-Profit Organizations (PANO, Explore Altoona, and the national Alliance of Information and Referral Systems (AIRS).
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Hours of Operation
Administrative Office: 8:00 AM until 4:00 PM, Monday through Friday